Payment Information

Accepted Payment Methods

Zenpan B2B currently accepts the following payment methods for wholesale orders:

  • Wise Transfer

  • International Bank Transfer (Wire Transfer)

Credit Card/PayPal is generally not accepted for wholesale transactions.

Payment Currency

Customers may complete payment in multiple currencies depending on the invoice and Wise transfer options, including:

  • USD (United States Dollar)

  • EUR (Euro)

  • ETC,...

Customers are requested to send payment in the same currency stated on the invoice.

Payment Deadline

Full payment must be completed within 24 hours after order confirmation unless otherwise agreed in advance.

Orders may be canceled automatically if payment is not received within the required timeframe.

Wise / Bank Transfer Instructions

When making payment via Wise or Wire Transfer, customers must include:

  • Order Number

  • Sender Name

in the payment reference / note section.

Failure to include the correct order reference may result in processing delays.

Invoice & Order Processing

Invoices are issued electronically after order confirmation.

Orders will be prepared and shipped after payment confirmation is completed.

Tracking numbers will be provided after dispatch.

Customs & Duties

International wholesale shipments are generally shipped under DDU (Delivered Duty Unpaid) terms unless otherwise specified.

Import duties, VAT, GST, customs fees, and local taxes are the responsibility of the customer.

Important Notes

  • Prices and stock availability may change without prior notice.

  • Pre-order allocations are not guaranteed until payment is confirmed.

  • Zenpan reserves the right to refuse or cancel orders under certain circumstances.

  • Large orders may require additional verification.

For payment-related inquiries, please contact:
b2b@zenpan-ec.com

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