๐ Shipping Policy (Zenpan Japan)
๐ Processing Time
All orders are processed within 1โ5 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive a shipping confirmation once your package has been dispatched.
๐ฆ Pre-Orders & Multiple Release Dates
If your order includes multiple items with different release dates, we will ship the entire order based on the latest release date.
If you want earlier items to be shipped separately, please place separate orders.
๐ International Shipping Options
| Method | Delivery Time | Carrier |
|---|---|---|
| Standard International | 7โ21 business days | Japan Post / Yamato |
| FedEx International | 2โ3 business days | FedEx |
| DHL International | 3โ5 business days | DHL |
Shipping times may vary depending on customs and destination country.
Please note: Customers are responsible for paying any import duties or taxes required by their local customs.
If you refuse to pay customs fees and the package is returned to us, we will deduct the round-trip shipping costs and any customs handling fees in Japan (if applicable) before issuing a refund.